Invalid Phone Number when added a phone number to NXT

When adding a telephone number in the RE NXT view, some users receive error message that the Phone Number is Invalid.
To resolve this, login to The Raiser's Edge Database view.
Go to Config>Tables>Phone Types
Open each Phone Type for a telephone number and confirm that a Telephone Number Format is selected.  It cannot be set to NONE
Click OK

This will correct the issue once the changes to Configuration are synced with the NXT view.

Steps to Duplicate

1. Login to RE NXT
2. Open any record
3. Under Contact information click Edit>Phone Numbers
4. Click Add phone number
5. Use the drop down arrow to select a type
6. Enter a phone number  in the number field
7. Mark Primary, Do not call or Inactive as needed
8. Click Done
9. Receive error "Invalid Phone Number"

Was this article helpful?