Using the example above, there is an issue with how the user is entering the Client ID. Rather than enter your entire GIFTS Online site, only enter the first part of the site so that your login looks more like this when compared to the example:

Client ID - myfoundation
User ID - My user ID
Password - My password

You do not need to add '.gogiftsonline.com' in the Client ID field in order to log in. Please also refer to https://www.blackbaud.com/files/support/howto/coveo/gifts-online/go-mobile-about.html for more details on how the GIFTS Online Mobile App login works.