I am logged into my foundations Citrix Presentation Mainframe and I am trying to launch Blackbaud Grantmaking (GIFTS Online) through Citrix. When I do, I run into many issues - my screen hangs, my screen turns white, etc. What can I do to move past this issue?
As the program was not built specifically to be used with Citrix, we have no control over the behavior once it is published as a shortcut through the Citrix Presentation Mainframe. If you are already connected to the internet, we would advise navigating directly to your Blackbaud Grantmaking (GIFTS Online) URL through Internet Explorer or Mozilla Firefox rather than accessing the site through Citrix.