I am trying to delete a Payment that I exported via our Accounts Payable module, but I keep getting a prompt. How can I delete an Exported Payment?
1. Within the Payment record that has been exported, go to Actions tab > Click 'Void' 2. You will be prompted with a 'Voiding Payment (####)' window that states 'If you proceed, this Payment will be voided.' 3. Uncheck the option for 'Issue a replacement payment.' 4. Proceed? > Click 'Yes' 5. Within the same Payment record that has been Voided, go to Actions tab > Click 'Delete' 6. A prompt will appear > Select the appropriate option for your needs > OK 7. The Payment record will then be deleted.
Should receive an error when deleting a Payment record, please report the error ID number, Payment record ID and the steps you had taken before receiving this error to GIFTS Technical Support - we may be able to run a script that will delete the Payment if you wish.