When you receive an email similar to the one below, it means you have not yet created a Blackbaud ID Account to log into blackbaud.com to access your solutions, support, training, or the community. You need to follow the steps in the email to create your account or you may contact your site administrator to invite you to be associated with your organization.

From: Blackbaud Authentication Services [mailto:DoNotReply@BlackbaudOnDemand.com]
Sent: Friday, May 19, 2017 1:45 PM
To: Your Name [your email address]
Subject: Reset your Blackbaud account password


We received a request to reset your password, but no Blackbaud account exists for this email address.
  • To sign into your Blackbaud solutions with this email address, create a new account.
  • To use an existing Blackbaud account with another email address, sign in with that address.

Didn't ask to change your password? Then just ignore this email.

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