When an email address is crossed out with a green checkmark next to the email address, this means the record meets at least one of the following criteria:
  • The Constituent record linked to the email address is marked Inactive
  • The Constituent record linked to the email address is marked Deceased
  • The email address in the Unusable emails list is marked Inactive on the linked Constituent/Individual Relationship/Organization Relationship record
  • The email address in the Unusable emails list was deleted from the linked Constituent/Individual Relationship/Organization Relationship record

The email address WILL NOT be crossed out with a green checkmark next to the email address if the user only marks any of the below checkboxes:
  • The Constituent record linked to the email address is marked Requests no email
  • The email address in the Unusable emails list is marked DNC on the linked Constituent/Individual Relationship/Organization Relationship record

For example, let's say Robert Hernandez (Constituent ID 96) has the email address"BlackbaudTestEmail@Gmail.com" populated on his Constituent record.  

User-added image 

If Robert Hernandez is sent an email from Online Express to his BlackbaudTestEmail@Gmail.com email address and opts out of future emails from the organization, we would expect to see BlackbaudTestEmail@Gmail.com on the Unusable emails list on the Email marketing in the organization's Online Express plugin.  

If Robert Hernandez's Constituent record (Constituent ID 96) has the Inactive checkbox marked on the Bio 1 tab of his Constituent record, BlackbaudTestEmail@Gmail.com WILL be crossed out with a green checkmark next to the email address.

Inactive checkbox marked

If Robert Hernandez's Constituent record (Constituent ID 96) has the Deceased checkbox marked on the Bio 1 tab of his Constituent record, BlackbaudTestEmail@Gmail.com WILL be crossed out with a green checkmark next to the email address.

Deceased Checkbox Marked

If BlackbaudTestEmail@Gmail.com has the Inactive checkbox marked on the Bio 1 tab of Robert Hernandez's Constituent record (Constituent ID 96), BlackbaudTestEmail@Gmail.com WILL be crossed out with a green checkmark next to the email address.

Inactive checkbox marked on Bio 1

If BlackbaudTestEmail@Gmail.com has been deleted from Robert Hernandez's Constituent record (Constituent ID 96), BlackbaudTestEmail@Gmail.com WILL be crossed out with a green checkmark next to the mail address.

Deleted Email Address

If Robert Hernandez's Constituent record (Constituent ID 96) has the Requests no email checkbox marked on the Bio 1 tab of his Constituent record, BlackbaudTestEmail@Gmail.com WILL NOT be crossed out with a green checkmark next to the email address.

Requests no email marked

If BlackbaudTestEmail@Gmail.com has the DNC option marked on Robert Hernandez's Constituent record (Constituent ID 96), BlackbaudTestEmail@Gmail.com WILL NOT be crossed out with a green checkmark next to the email address.

DNC marked