Incorrect amount processed when the donation figure is larger than 7 digits long in Online Express

Donations larger than 7 figures that are processed via an Online Express Donation form are showing incorrectly when processing the transactions in the Raiser's Edge.
We are currently evaluating this issue and will update this article when we have more information.  If you are experiencing this issue, click Chat with Support and reference this article.

Steps to Duplicate

  1. Make an online donation larger than 7 figures. Example £98,765,432.10.
  2. The confirmation email received shows correct figure of £98,765,432.10.
  3. The amount passed for payment processing is £98,765,430.00.
  4. In Online Express download the transaction and note the figure is £98,765,430.00 which is the amount processed.


 Blackbaud Online Express

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