Nightly Credit Card Process charged for future installment in Altru

While reviewing the batches created by the nightly credit card processing process you may notice that a patron was overcharged. The patron may have been charged for their current pledge installment and the next installment.
This issue has been resolved. If you experience this, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. After the Nightly Credit Card Process has processed a payment Click Revenue > Batch Entry
  2. Click on the committed batches tab
  3. Click the arrow next to the batch number and click open batch
  4. Review the transactions in the batch and notice the charge


 Altru Arts & Cultural

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