We are in a Citrix environment and my users seem to be able to load GIFTS Alta without issue, with the exception of one user. When the user loads Alta, it takes much longer than normal to load. What can be done to correct this behavior?
If only one of your users is impacted with severe latency when loading GIFTS Alta, it could mean that there is a user preference that is causing the issue.
To check this, first have the user log into Alta from another workstation. If the issue persists and follows the user rather than remains on the one workstation, then we ask that you please reach out to Blackbaud Customer Support, so we can provide you with a script that should correct the issue. .