If only one of your users is impacted with severe latency when loading GIFTS Alta, it could mean that there is a user preference that is causing the issue.

To check this, first have the user log into Alta from another workstation. If the issue persists and follows the user rather than remains on the one workstation, then we ask that you please reach out to Blackbaud Customer Support, so we can provide you with a script that should correct the issue. .

Please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.