When running the Sales and Services Analysis Report, the Amount column may not accurately reflect the amounts on the student or individual's Activity or Scheduled Activity tab depending on the product and billing item.
The doubled amount on the Sales and Services Analysis Report is caused by two addresses on the Address tab being marked as "Primary."
1. In Records, Students/Applicants/Individuals/Faculty/Staff/Organizations, open the affected record. 2. Click on the Addresses tab. 3. If more than one address is marked Primary, add a new "test" address, click OK. 4. Mark the Primary box by the test address. This will unmark the Primary box for the other two addresses. 5. Mark the correct address as Primary and delete any unwanted addresses.