Error: An error occured while receiving credit card information from the Blackbaud Payment Service. Save the batch to try again.

I am receiving an error message when entering credit cards in a Membership Dues Batch. Error: An error occured while receiving credit card information from the Blackbaud Payment Service. Save the batch to try again.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. On the Administration tab click Batch
  2. Click Batch Entry
  3. Click Add and select “Membership Dues Batch” as the batch template and Save
  4. In the Processes section click Return to Form
  5. Add a constituent name, fill out membership details, and enter a credit card number for payment
  6. Click Next Payment
  7. See error: An error occured while receiving credit card information from the Blackbaud Payment Service. Save the batch to try again.

Environment

 Altru Arts & Cultural

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