I am running into an issue wherein a recipient of an email I sent through a requirement was not able to respond to my email, and was receiving a bounce back notification instead (although they only received the bounce back notice several days after they had attempted to respond). When they forward me the thread, it appears they are attempting to respond to the address “email@example.com”, however, which might indicate that they were actually running into issues when responding to the auto-generated email they would have also recently received, letting them know that an new account had been created for them. Would you have any thoughts as to why this might have been happening, and how to prevent it in future?
Please note that there is no way to reply to the emails originating from GIFTS. The 'mail@grantapplication' address is the domain address our mail servers use and do not allow replies as the email that is displayed is usually to let the person know that it is a safe sender and there is no receive box attached to that address.
It would be a good idea, perhaps, to include a note in those emails in IGAM saying "do not reply to this email - if you have any questions please reach out to [staff email address]"