I have installed GIFTS Alta on my Citrix server, but when I publish Alta to the presentation mainframe and users try to launch, the program simply throws an error and fails to launch at all. Why is this happening and what is the fix?
If Alta fails to launch from Citrix, please check the error details when this occurs. The error may appear as follows:
This ExceptionType error is specific to issues with .NET. If you receive this error, you must either run a repair of .NET -OR- make sure that the latest instance of .NET is installed on the Citrix server. If the prior is complete and the latter is true, then check to make sure there is not an orphaned SID on the Microsoft.NET path: %windir%\Microsoft.NET\Framework64\[version]\config\machine.config - if there is, it must be removed.