Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Potential Duplicates can be triggered in the database when certain criteria are met.
A warning of potential duplicate users is triggered when 1 of the following fields are matched between two records:
First Name and Last Name
Wireless Phone Number
Profiles are checked for duplicates when they are created. If a profile is not identified as a duplicate when it is created, updating the information to match an existing profile at a later date will not result in the users appearing in Potential Duplicate Users.
Note: If a pair of records are marked to be kept separate, even if one of the above conditions are met, they will not appear in Potential Duplicates.