Potential Duplicates can be triggered in the database when certain criteria are met. 

A warning of potential duplicate users is triggered when 1 of the following fields are matched between two records:
  • First Name and Last Name
  • Wireless Phone Number
  • Email
Profiles are checked for duplicates when they are created. If a profile is not identified as a duplicate when it is created, updating the information to match an existing profile at a later date will not result in the users appearing in Potential Duplicate Users.
Note: If a pair of records are marked to be kept separate, even if one of the above conditions are met, they will not appear in Potential Duplicates.