Specific Action Notes missing in NXT view

Specific Action Notes are missing in NXT view after being saved in RE database view.
Currently, the Raiser's Edge NXT does not pull action notes from the database view that have links or images pasted into the notes. This issue has been evaluated by Blackbaud, and has been determined to be functioning properly, but is a candidate for a future addition to the functionality in NXT. In the meantime, to avoid notes not displaying in NXT web view avoid coping links and graphics in Action Notes.

Steps to Duplicate

1. Open a Constituent record
2. Go to the Action Tab
3. Click New Action and populate the required fields
4. Go to the Notes tab and click New Notepad
5. Add a Date and choose a Type from the dropdown
6. Copy any Email text including a signature that contains links to Facebook, Twitter, etc.
7. Paste into the Notepad
8. Save and Close the Notepad
9. Save and Close the Action record
10. After sufficient time to refresh to NXT view, login to NXT and open the same Constituent record
11. Go to the Actions/Notes Section
12. Open the Action that was saved in DB view.  See that is shows 0 Notes on the Action
13. Open the Action record in DB view and open the Notepad.  The Note is still there on the Action record.

https://www.screencast.com/t/xcZlzEzTGrh9
Image of the pasted data into Action Notes

**Note: If this same copy/paste process is done on a Constituent Note, the text of the email still appears in NXT view.  This only happens in Action Notes.

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.