When merging duplicate constituent records, where one is an acknowledgee for a tribute, users are reporting that the acknowledgee is being removed once the merge is completed.
Article
Number:111124
Products:
Raiser_s_Edge_RE
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
1. Jill is the acknowledgee to John and a constituent in The Raiser's Edge. 2. Jill is a participant in an event downloaded from Luminate Online. 3. Jill now has 2 constituent records. 4. Go to Admin > Duplicate Constituent. 5. Merge the 2 records. 6. Go to John's record and open the tribute. 7. Jill is no longer listed as the acknowledge.