When downloading Donation transactions from BBIS, you might encounter the following error
Status: Did not finish Status message: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with the error message: -- <!DOCTYPE html> <html> <head> <title>Runtime Error</title> <meta name="viewport" content="width=device-width" /> <style> body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px} b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px} H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red } H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon } pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt} .marker {font-weight: bold; color: black;text-decoration: none;} .version {color: gray;}
.error {margin-bottom: 10px;} .ex
Article
Number:111126
Products:
Blackbaud_CRM
Blackbaud_Internet_Solutions
This issue occurred as a result of a corrupted data state due to conflicting download processes. This needs to be addressed with a SQL script to correct the problematic data. Contact Support for more info.
Steps to Duplicate
1) Submit a donation transaction through BBIS 2) In CRM go to Web > Manage web transactions > BBIS Donation Transactions > Download 3) Notice the error