Error: Did not finish: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml' - When downloading BBIS Transactions

When downloading Donation transactions from BBIS, you might encounter the following error

Status: Did not finish
Status message: Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'.
The request failed with the error message:
--
<!DOCTYPE html>
<html>
    <head>
        <title>Runtime Error</title>
        <meta name="viewport" content="width=device-width" />
        <style>
         body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} 
         p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}
         b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}
         H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }
         H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }
         pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt}
         .marker {font-weight: bold; color: black;text-decoration: none;}
         .version {color: gray;}

         .error {margin-bottom: 10px;}
         .ex 

Article Number: 111126

Products:

  • Blackbaud_CRM
  • Blackbaud_Internet_Solutions
This issue occurred as a result of a corrupted data state due to conflicting download processes.  This needs to be addressed with a SQL script to correct the problematic data.  Contact Support for more info.  

Steps to Duplicate

1) Submit a donation transaction through BBIS
2) In CRM go to Web > Manage web transactions > BBIS Donation Transactions > Download
3) Notice the error

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.172.0

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