I have just retrieved my Requirements, but the process seems to have failed and I received an error stating 'Requirement [#####] : Error occurred while retrieving grantee submissions. Error occurred while updating a Requirement from a GAD document.' How can I move past this error and pull in my Requirements?
If you receive this error, there is a field in your Application form that has likely changed in data type from True/False to Text or Long Text. This often results from a migration from GIFTS/GIFTS Alta to Blackbaud Grantmaking (GIFTS Online). Please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.