I am trying to select a new contact type for organizations in Acknowledgements, but it’s not saving

When adjusting the Address Processing rules for mailing an organization in Marketing and Communications > Address Processing Options, if adjusting the default [Primary Contact] field the change does not save. This field reverts back to [Primary Contact] instead of updating with the new contact type you have selected to mail.

Article Number: 111207

Products:

  • Altru_Arts_Cultural
We are currently evaluating this issue and will update this article when we have more information. While we are working, we can take the steps below, to update the address processing to mail a contact type other than the [Primary Contact].
  1. From Marketing and Communications, Click Address Processing Options
  2. Click the Address Processing Option you are looking to update, Click Edit
  3. Navigate to the Organizations Tab
  4. In a blank row, select the Contact type you are looking to mail.
  5. Click the gray box to the left of [Contact Primary], Click the Delete button on your keyboard
  6. Save

Steps to Duplicate

  1. From Marketing and Communication, Select Address Processing Options
  2. Click the Address Processing Option you are looking to update, Click Edit
  3. Navigate to the Organizations Tab
  4. Click the drop down arrow in the [Primary Contact] section, Select a new contact type
  5. Click Save
  6. Click the Address Processing Option you just edited, Click Edit
  7. Navigate to the Organizations Tab
  8. See the [Primary Contact] is still showing and did not update to the contact type you chose

Environment

 Altru Arts & Cultural

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!