If donors are directed to the donation form directly, using the URL provided by publishing the donation form, the URL will have no reference to the TeamRaiser. Since more than one TeamRaiser can use the same form, there is no way for Luminate to know which event to credit the donation to.

Instead, use the donation link provided in the TeamRaiser. Here's how to locate the correct link:
  1. Select Fundraising > TeamRaiser
  2. Click Manage next to the correct TeamRaiser
  3. Select the Status tab at the far right
  4. Click Event Donation Form to view the link

You can also add a soft credit to a TeamRaiser event, team or participant to ensure an existing donation is connected to the TeamRaiser event.