Email editor does not show in NetCommunity when creating or editing emails after upgrading to Service Pack 1

After installing Service Pack 1 for Blackbaud NetCommunity 7.1, users who create or edit emails will notice that the content editor does not show which means you are unable to design your email. This appears to only impact customers who have their browser language set to English (United Kingdom).
This issue was resolved in the latest version of Blackbaud NetCommunity. If this behavior is persistent, please confirm you’re on the latest version of NetCommunity. If you have not upgraded yet, follow these steps on for installations on previous versions:
  1. Navigate to this zip file and download it.
  2. Extract the files, you should see two files called en-GB.js and en-gb_dlg.js.
  3. Copy these files and put them in the following locations. Note that the location may differ depending on where you installed Blackbaud NetCommunity.
    1. en-GB.js - C:\Program Files\Blackbaud\NetCommunity\Client\Scripts\tiny_mce_V4\langs\
    2. en-gb_dlg.js - C:\Program Files\Blackbaud\NetCommunity\Client\Scripts\tiny_mce_V4\plugins\advimage\langs\
Once completed, this issue should be resolved.

Steps to Duplicate

  1. Login to Blackbaud NetCommunity
  2. Go to Emails -> Messages
  3. Create a new email and select any template
  4. Observe that only the first half of the screen loads with content. The email designer does not show


 Blackbaud NetCommunity
 7.1 Service Pack 2 (
 Introduced in 7.1 SP1

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