When entering system admin user credentials to set up the Enqueue process, users are finding that their connection is still failing with valid credentials. The user receive the error: "The user/password are not valid".
To resolve this issue please contact Blackbaud Support.
Steps to Duplicate
1. Edit enqueue settings. 2. Entered system admin user and password. 3. Click Test Connection. 4. Receive the error "The user/password are not valid".