Ensure they are using the correct link
- Your database has its own link and you will only be able to log in using this link. To access your database use https://login.blackbaudOnDemand.com?SiteID=[SITEID]
- Passwords are case sensitive. Ensure the capslock button is not on.
- Standard formatting for username is first initial, last name and siteID
- For example, John Smith would be jsmith5740