Users may receive the following error when trying to merge two records in Registrar's Office: Error: General ODBC Error: [Microsoft][ODBC SQL Server Driver] Cannot issue SAVE TRANSACTION when there is no active transaction. Native error: 628
1. Take note of which record should be the Primary and which should be deleted (duplicate). 2. In Student Billing, navigate to Records > Students. 3. Open up the duplicate student record. 4. Click on the Activity tab then select New Charge. 5. Add a fake charge to the students record and do not post it. 6. Go back to Registrar's Office and navigate to Administration > Merge Records. 7. The records merge successfully without error.