Why can't I change or update the details of my Contact record?

Users that work with contact records associated with Blackbaud Grantmaking user accounts may note that all of the fields are "greyed out" or read-only and unable to be edited. If you need those to be changed, you may follow the instructions in this article.
Since these contacts are associated with protected Blackbaud Grantmaking user accounts, any changes to these contact records will have to be made on our end. We will need verification to make the change from your verified Site Administrator. Please have the Site Administrator reach out to Blackbaud Customer Support so that we may take steps to assist you further.


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