I'm receiving an error:The wrong serial number was specified in the payload when I launch IGAM How can I resolve this?

I'm launching IGAM and I'm receiving an error message that says "The wrong serial number was specified in the payload". How can I resolve this error message?
This error message is normally caused by a change to the GIFTS.cfg file. In order to resolve this, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information. Please have your serial number and your IGAM Site ID (SID).

Environment

 GIFTS

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.