Household recognition credit field is blank when online donations are applied to a household who has a inactive spouse

Household recognition credit is being created with a blank recognition type when the household was created with a now inactive spouse.  The donor and spouse recognition credits are created correctly, but the recognition credit for the Household is missing its recognition type of "Household".
We are currently evaluating this issue for a fix in a future service pack 

Steps to Duplicate

1. Create/find a household with an inactive spouse
2. Add a payment to the household
3. This payment needs to be posted, once posted the 'Household' recognition is blank with only the Donor recognition present


 Blackbaud CRM

Was this article helpful?