I'm running a CRM report and one (or more) of the user's isn't showing at the top of report.

For example when running an opportunity report that shows all open opportunities, all users who own opportunities are listed across the top except one user. This user has opportunities assigned to him but isn’t showing with the others.  How do I get them to correctly show like the other users?
This has to do with the "Role" setting on the user's profile.  In most cases, the other user's that are showing correctly have "no role" assigned and the one that isn't showing has a role of "level 1".  To fix remove the role of "level 1" or change it to match what the other users have.  To do so:

  1. Click on Setup from the top right.
  2. On the left column under Administer, expand Manage Users by clicking on the arrow next to it.
  3. Click on Users
  4. Click on Edit next to the user that is not showing correctly.
  5. On the right column, the top one is Role.  Edit this field so it's value is the same as the other users (most likely "<None Specified>")
  6. Click Save
Now rerun the report and the missing user will show across the top of the report with the other users.



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