When trying to View Contact Details in BBIS Error occurs Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

When a user tries to view any Contact Report off of Messages within BBIS error occurs Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.
We are currently evaluating this issue for a fix in a future service pack. 
 

Steps to Duplicate

1. Log into BBIS
2. Click Email
3. Click Messages
4. On an Individual Message Click: click here to view report
5. Click on Recipients, Opens or Clicks
6. Click on any message recipient
7. Notice Error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.

Environment

 Blackbaud Internet Solutions
 4.0
 7.1.172.0

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