You will need to create a new Blackbaud Omnibar Login Account. Chat with support and when advised by your analyst, follow the steps below to log in with that email address:
  1. Log out of blackbaud.com. 
  2. Delete your browser cookies and cache.
Cookies: Chrome: 
Go to Settings > Advanced Settings > Under Privacy, Content Settings > All Cookies and Site Data
Enter Blackbaud.com and click Remove all shown.

Firefox:
Go to Tools > Options > Privacy > Show Cookies
Enter Blackbaud.com and Click Remove Cookie

Internet Explorer:
Go to Tools > Internet Options > General > Browsing History 
Click Delete and mark the checkbox by Cookies and click Delete

Browser Cache:

Chrome:
In the browser bar, enter:
  •   chrome://settings/clearBrowserData
  • Select the following:
  • Browsing history
  • Download history
  • Cookies and other site and plug-in data
  • Cached images and files
  • From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  • Click Clear browsing data. Close all browser windows and re-open the browser.
Firefox:
  • From the History menu, select Clear Recent History.
  • If the menu bar is hidden, press Alt to make it visible.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to "Details", click the down arrow to choose which elements of the history to clear. Click Clear Now. Close all browser windows and re-open the browser.
Internet Explorer:
  • From the Tools or Safety menu, select Delete browsing history....
  • If the menu bar is hidden, press Alt to make it visible.
  • Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data History
  • Click Delete. Close all browser windows and re-open the browser.
  1. Log in with your correct email address and password.