What happens to guest passes when I remove a member from a membership

I need to drop a member from my membership, but I want to know what happens if I delete the guest passes from their constituent record. What happens if I click Yes to 'Deleting this pass(es) will also delete the membership guest pass benefit. Are you sure you want to delete?'
You can manually delete a Membership Guest Pass Benefit from a dropped constituent's record, but this will remove the benefit from all member's records. We are currently evaluating this issue and will update this article when we have more information.

 

Steps to Duplicate

To Delete the Benefit from the Dropped Member's Record: 
  1. Search and select the dropped member's constituent record
  2. Navigate to the Guest Passes Tab
  3. Click the arrow to the left of the guest passes (Note - if they show multiple passes, choose the passes with the issued date that matches the date you made the membership transaction on)
  4. Click Delete, Receive the pop up: Deleting this pass(es) will also delete the membership guest pass benefit. Are you sure you want to continue?
  5. Click Yes
See that the passes were also removed from the Active Member's Record
  1. Search and select the active member's constituent records
  2. Navigate to the guest passes tab
  3. See that the guest passes were also deleted from this constituent's record

Environment

 Altru Arts & Cultural

Was this article helpful?