When trying to View the Additional Information link from an email view report in BBIS Server Error occurs: Server Error in '/' Application. Runtime Error

After clicking the Additional Information link on an email report in BBIS occasionally a Server Error occurs. Server Error in '/' Application. Runtime Error or 
error: The server encountered an error processing the request. Please refresh the page, if the issue persists kindly contact the support team for assistance.
 
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
 

Steps to Duplicate

1. Log into BBIS
2. Click Email
3. Click Messages
4. On an Individual Message Click: click here to view report
5. Click Additional Information
6. Notice Error: Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>  

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File -->

<configuration>
    <system.web>
        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
    </system.web>
</configuration

Environment

 Blackbaud Internet Solutions
 4.0
 4.0
 4.0.178.55
 7.1.172.0

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