Error: Secure Connection Failed or This site can't be reached

When using eTapestry, users report an error "Secure Connection Failed. An error occurred during a connection to sna.etapestry.com. SSL received a record with an incorrect Message Authentication Code. Error code: SSL_ERROR_BAD_MAC_READ" (when using Firefox) or "This Site can't be reached. The webpage at XXXX might be temporarily down or it may have moved permanently to a new web address. ERR_CONNECTION_ABORTED" (using Chrome). This happens when doing a variety of things, like accessing accounts, Queries, or Reports.

Some users also report not being able to load the Journal page of some accounts. The page spins and says "Retrieving Journal Entries" indefinitely.
We are currently evaluating this issue. Contact support and provide the article ID to reference your issue.

In the meantime, attempt the action again but take a different route to get to your desired location in the database. For example, if you get this error when clicking Queries > Manage Queries, try choosing a category instead to get to the query page or click the See all link next to the category names.

Steps to Duplicate

Firefox Screenshot:
User-added image

Chrome Screenshot:
User-added image

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