A constituent's revenue summary shows the wrong amount after Rescheduling Tickets

After rescheduling tickets for a constituent, you may notice that the revenue summary and constituent summary have decreased by the ticket amount, but the fees and taxes are still there. The ticket sale still shows properly on the Revenue History tab, though.
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development.

These tickets and sales are still counted through query and Reports. They are also still represented in the Revenue History tab. This issue will not affect reporting numbers.

Steps to Duplicate

  1. In a database, go to Sales > Daily Sales
  2. Sell a ticket to a scheduled event that has more than one time available.
  3. In the search bar at the top, search for the constituent who bought the event ticket.
  4. Find the Ticket order under Recent and Upcoming Activities of the Summary Tab for this constituent, and click the hyperlink.
  5. At the top left, click Reschedule Tickets.
  6. Under the New Date and Time column, select a different event time for the ticket to be used.
  7. It will ask if you want to reschedule all similar tickets. Click Yes or no. Click Complete.
  8. Click the Constituent's name at the top left. See that the total revenue for the constituent no longer reflects this ticket price. Click the Revenue Tab, and see that it's not reflected under Revenue Summary.


 Altru Arts & Cultural

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.