How to refresh my non-production data in Blackbaud SKY

How to refresh non-production data
How to request a database refresh in Blackbaud SKY
How to submit a request to have The Raiser's Edge or The Financial Edge database view refreshed
How to schedule a database refresh
For customers in our Blackbaud SKY environment, to replicate recent updates made in your live database to your non-production database, you can request to have your non-production database refreshed.

Blackbaud can provide a maximum of one non-production refresh per month. To request, contact Customer Support, who will facilitate the refresh.  For more regular refreshes, please contact your account manager.

Note:Refreshing both The Raiser's Edge and The Financial Edge database view will require a factory reset of the NXT database. For more information, see How to restore deleted information in NXT?

Environment

 Raiser's Edge
 7.96
 The Raiser's Edge NXT

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