Error message trying to open excel document: There was a problem sending the command to the program in GIFTS Online

I'm trying to export information from GIFTS Online to Excel, but when I try to open the .xlsx file, I'm getting an error "There was a problem sending the command to the program'.
This particular error message is not necessarily related to GIFTS Online, but instead is an issue related to Microsoft Office. You can resolve this error message by following the troubleshooting steps outlined by Microsoft here.

Environment

 Gifts Online

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