I have an Approved Grant Request wherein I confirmed that the Payments were paid and the balance appears to be $0.00. However, when I look at the Request from the Organization record, it shows a balance where there should not be one. What is the cause of this behavior and how can I resolve it?
The balance may appear incorrectly because we will need to run a recalculation against your approved Grant Requests. This is most likely the case in these instances - to begin the process, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information. We can take steps forward on running a Recalculation against your database to be sure this resolves the issue.