My acknowledgement process is pulling a letter that's not in the Letter Table

When running your acknowledgement process, you may notice a letter that's been deleted is still getting processed, or perhaps you don't recognize a letter that is found in the zip file.
This issue has been resolved. If you experience this, please chat with support to provide the exact steps that were taken.
 

Steps to Duplicate

  1. In Client Database, click Marketing and Communications>Acknowledgements
  2. Click Run Acknowledgements
  3. Put a check next to any letter and click Run.
  4. It will take you to the history tab when completed. For the recent Completion, click the green arrows next to it and select Download.
  5. Open the zip file. See that it now contains an extra letter that was not in the original Letter Table

Environment

 Altru Arts & Cultural
 4.98

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.