When I go view the WSDL https://webservices.cluster2/3.convio.net/1.0/shortname/wsdl for our site it produces an error. How do I correct the document?
This issue can be caused by custom donation elements having invalid characters. The only valid characters are letters, numbers, spaces and underscores. Currently Luminate Online will prevent elements being created with an invalid character, but if the elements were created years ago then they may still be saved incorrectly. To correct this issue, contact support and reference this article number so this can be updated in the database.