This issue occurs when there is a payment linked with a deposit with a GL code that no longer exists. You will need to change this GL code on the payment to successfully unlink the payment. 

To find the payment(s):

  1. Go to Analysis > Information Library
  2. Click Add an ad-hoc query
  3. Select the Source view of Revenue
  4. From the center box labeled Select Revenue Fields drag Deposit number to Include records where and set equal to the Deposit Number
  5. From the far left box labeled Browse for fields in, select GL Distribution, From the center box labeled Select GL Distribution fields, drag Account into Include records where, Enter the account referenced in the error message and click OK
  6. Click Revenue on the left, From the middle drag Revenue ID to Results fields to display
  7. Preview results to get a list of the transactions that need to be changed.

To edit the payment(s):

  1. Go to Revenue Transaction Search
  2. Find the payment that needs to be edited by searching for the revenue ID
  3. Click the GL Distributions tab on the payment record
  4. Click Edit 
    User-added image
  5. Change the GL code to an active code
  6. Click Save