It is important to collect the IP address and email address for online donations to help with fraud protection. Blackbaud Merchant Services (BBMS) is able to prevent and stop fraudulent activity and card testing on your online donation pages by recognizing suspicious IP addresses. Those IP addresses can be blacklisted and blocked from submitting to help protect your organization. However, if your online donation pages do not collect this information and send it to BBMS, it makes it more difficult for them to stop the fraud.
If IP addresses are not being sent to BBMS for online donations there are a couple different ways to resolve this depending on the type of donation page you use.
This is most common if your organization utilizes eTapestry's API to use a donation form that is not hosted by Blackbaud. In the past, the eTapestry API did not allow for the IP address to be saved and delivered to the processor. However, we’ve made some updates in the past couple years that allow the API to do that by adding a new method. If your organization utilizes eTapestry's API, your developers can make the appropriate updates documented here: https://www.blackbaudhq.com/files/etapestry/api3/methods/setIPAddress.html
If your organization doesn't use the eTap API and instead uses one of eTapestry's built-in solutions like DIY forms, custom eCommerce pages, Cart, or Personal Fundraiser and IP addresses are not appearing in BBMS please contact support and provide the article ID to reference your issue.