Error: No records meet specified criteria - when previewing or printing report from Duplicate Constituent Management Tool with no duplicates listed

I want to print a report after making all the changes in the Duplicate Constituent Management Tool. There are zero duplicates now, but the following message occurred when I tried to print:

No records meet specified criteria
This message occurs where there are zero duplicates listed in the Duplicate Constituent Management Tool. The report lists potential duplicates found within The Raiser's Edge, not duplicates processed. Once the record is reviewed in the tool and processed, it's no longer a "duplicate" and will not appear in the Tool's report.

In order to generate a report for changes to be made, run the report before processing updates in the Tool.

Steps to Duplicate

  1. In The Raiser's Edge, go to Admin > Duplicate Constituent Management Tool
  2. Open the Tool
  3. Click on File > Preview > Report
  4. If there are no duplicates listed, the message will occur.

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