I need to merge two constituents (includes video)

At times, there will be two constituent record for the same record and you would like to merge them into one. You might need to merge two records.

Article Number: 112016

Products:

Go to Constituents > Duplicates
Click Merge two constituents
Under Source constituent find the record you would like to merge into an existing record
Under Target constituent find the record you would like to keep
Under Merge configuration select a configuration
Choose to either Delete the source record or Inactivate it
- If you select Mark source constituent inactive, you will need to select an inactive reason

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