The Blackbaud Unplanned Events page provides information on the availability of your hosted products, including unplanned incidents that may affect the performance of the application.

  • Unplanned incidents are posted immediately following confirmation of an issue affecting multiple sites and updated as soon as we have new information.
  • Active incidents will always appear at the top of the page. 
  • When there is an active Incident on the page, this will auto-refresh every 60 seconds. The page will not refresh on its own when an incident is not occurring.
  • This page will provide up to 14 days of historical information for reference. 

We also proactively send primary contacts and site administrators email notices as part of our maintenance agreement. This ensures the primary administrators are aware of any issues as soon as possible. 

For information regarding planned maintenance notices, please visit the Blackbaud Planned Maintenance page.