When a member registered twice for an event, the second shows as Event Registration, not Gift

When using a Special Event, if a constituent registers once for themselves and then registers a second time to purchase registrations for guests, the second registration will not show as a gift. Instead, it will be listed as Event Registration, even though the Fees should be going to the designation only.
This issue has been resolved in version 5.0. All sites have been updated in April 2018. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Go to Sales>Daily Sales
  2. Search for a patron in the top left. Any constituent is fine.
  3. Find and click the "Event Registrations..." button.
  4. Search for an appropriate Special Event that applies fees to designations
  5. In the Event Registration page, click Add.
  6. Choose a registration Option, and then choose the Patron as the Registrant.
  7. Click Save. Complete the Order.
  8. Follow steps 2-5 once more, using the same Patron.
  9. For the Registrants this time, select someone else, so that the Patron is purchasing someone else's Registration.
  10. Click Save and complete the order.
  11. Go to the constituent record by searching for this Constituent at the top.
  12. Go to the Revenue tab, and click the Revenue History tab. 
  13. See that one purchase is a gift, while the second purchase is an Event Registration.

Environment

 Altru Arts & Cultural
 Yes
 4.96
 5.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.