A ticket was sold to my event when the capacity was 0

While working in Altru you may notice that a program with member pre-sale that had a ticket that was sold online even though the program event capacity was 0
Check your program to make sure the member pre-sale capacity is also 0. If you have a scheduled program that allows member pre-sale Altru will allow member pre-sale tickets to be purchased even if the program event's capacity is 0. To resolve this issue you would need to adjust the member pre-sale capacity to 0 or remove the program from the web

Adjust Member Pre-sale Capacity
  1. Click Tickets > Program search
  2. Search for and select the program 
  3. Click on the event list tab
  4. Click the arrow next to the event > click edit 
  5. Click on the pre-sale tab
  6. Adjust the capacity to 0
  7. Click save
Remove a program event from the web
  1. Click Web > manage program forms
  2. Search for your program event
  3. Click the arrow next to the program event
  4. Click Disable online sales

Steps to Duplicate

Create a scheduled program
1. Click Tickets > add a scheduled program
2. Give the program a name, and a location
3. After entering the location change the capacity back to zero
4. Add a price type and face price
5. Click Save

Add a program event
1. Click on the Event List tab > click add
2. Enter a future date for the program event and a time . (7/28/2017)
3. Click save

Edit the program event
1. Click on the Event list tab
2. Click the arrow next to the program event > click edit
3. Click on the pre-sale tab 
4. Change the number of tickets available to anything greater than zero
5. Click on the Online sales method under pre-sale information > click edit
6. Enter a pre-sale start date and time that is before the actual program start date
7. Add a membership program and click OK
8. Click on the General tab
9. Change the Date under On-sale information for Online sales to be the date of or after the program event date
10. Click save

Test the Web form
1. Click Web > manage program forms
2. Search for the program event
3. Click the arrow next to the program event and click on the URL
4. Sign into the web form as a member
5. Purchase a ticket

Environment

 Altru Arts & Cultural
 4.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.