Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When a parent views their child's information under Children, they may see a child's name listed twice.
This can occur if the student has multiple conflicting roles. Most often this occurs when an Incoming Student is manually given the Student role instead of being re-classified as a student. For more information on why a student may have these roles and how to correct this, please refer to: Why does a user have both Incoming Student and Student roles?