Error: An unknown error has occurred - when adding in the Excel add-in for Journal Entries

When operating in FE NXT webview, you are trying to add the Excel add-in to your NXT product. However the system is not successfully integrating this plugin and you might receive the following error message: "An unknown error has occurred." 
Please chat in with Support and provide the following information: 
  • Tenant ID
  • Exact error message received
  • Steps to Duplicate leading up to the issue received 

We are currently reviewing this issue and will update this article with additional information once it is available. 

Steps to Duplicate

  1. Login to FE NXT
  2. Navigate to Control Panel > Applications > Add Application
  3. Paste the Excel application ID that you've received
  • NOTICE that the error message is received and Excel is not successfully added

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