When the country office sends an upstream of data to client via an external sponsorship system it is brought into CRM using an XML import. Each imported file creates multiple batches of child and program data. This data is committed into clients database by their Sponsorship team. The batches in this instance mark a child ineligible which triggers a pending transfer on the sponsorship. The system, using the sponsor's preferences if applicable, will attempt to assign a new child. The Sponsorship team then reviews and either accepts or rejects the transfer (Complete or Override). Sometimes the attempted assignment will not work and in this scenario the team selects Override. This brings up a screen that allows them to perform the transfer. They select the reason they are Overriding the transfer and click Find to select a new child. The Reason for this Override incorrectly changes the previous Transfer pending reason for the previous child as well as populating itself with that reason.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.