My address got erased when I used Web Forms

After a constituent used their online account to auto fill web forms, you may see that the address got erased from the constituent record, even if the form wasn't submitted.
This issue has been resolved in version 5.10. All sites have been updated in July 2018. If you experience this error, please chat with support to provide the exact steps that were taken. 

Steps to Duplicate

In Sample Database,
  1. Go to the Web section of Altru. Click to either manage Program, Donation, or membership web forms.
  2. Find an active form, click the arrows next to it and click the URL.
  3. Log in to an online account. If you don't have one, click Register at the top of the web form.
  4. Add a purchase to the cart. When personal Information comes up, some will be filled out. Delete the address portion.
  5. Don't complete the order. Close this web form.
  6. Go back to Web, and then choose a web form you did not use prior. For instance, if you used a Membership form first, choose either Program or Donation forms.
  7. Find an active form, click the arrows next to it and click the URL.
  8. Add an order to your cart. See that the Address line is now blank in personal information. This is an indication that it will now be blank on your Constituent Record.


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